Profile Summary:
As a dedicated IT professional with over a year and a half of experience in help desk support, I hold a Bachelor’s degree in Information Management and am eager to advance my career in cloud computing. To facilitate this transition, I have obtained both AWS Certified Solutions Architect and AWS Certified Cloud Practitioner certifications. My background has equipped me with a robust foundation in technical support, problem-solving, and exceptional customer service, all of which I am excited to leverage in the dynamic and rapidly evolving cloud landscape.
Skills
Cloud: AWS, Infrastructure as Code, Virtualization, CI/CD, SQL
Programming Languages: Python Bash, HTML, Java, C#
Operating Systems: Linux, Windows, Mac
Projects
Personal Website (CV Host)
Technologies: AWS(Route 53, S3, CloudFront, ACM, WAF), HTML
Utilized AWS services (Route 53, S3, CloudFront, ACM and WAF) to create a secure and scalable hosting environment.
Implemented AWS WAF to safeguard the website against common web vulnerabilities.
Desgined the site with HTML and CSS, prioritizing responsiveness and user experience.
Multi-Tier Web Application with Load Balancing and Auto Scaling
Technologies: AWS(EC2, RDS, S3, ALB, ASG, CloudWatch)
Configured EC2 instances for web and application servers, with RDS for database management.
Deployed an Application Load Balancer (ALB) to distribute traffic and an Auto Scaling Group (ASG) to automatically adjust instance count based on demand.
Set up CloudWatch alarms to montior resource utilization and trigger automated scaling, maintaining application performance.
Experience
Cloud Computing Consultant | Freelance | 07/2024 - Current
Consultant for small businesses on transitioning from on-premises infrastructure to highly available, secure, and scalable solutions using AWS Cloud services
Desktop Analyst 1 | Dane Street | Palm Beach Gardens, FL, USA| 01/2023 - 07/2024
Achieved resolution of over 1,800 support tickets within the initial three months, attaining an 84% resolution success rate, a significant improvement over historical benchmarks. This performance led to a 32% reduction in customer complaints, demonstrating enhanced problem-solving efficiency and customer satisfaction.
Deployed a secure, scalable third-party email security solution that leverages AI to scan and filter all incoming emails, reducing ransomware, phishing, and malware threats by 70% through automated detection and blocking.
Supported the development team with AWS tasks, including updating Route 53 alias stacks and configuring AWS Workspaces for departments requiring Windows virtual machines.
Oversaw hardware inventory management and tracked IT department purchases to facilitate accurate budget forecasting for the upcoming year.
Gathered and compiled all required documentation for the IT department portion for HITRUST recertification for 2023 and 2024.
Cyber Security Analyst, Intern | Purple Frog Graphics | West Palm Beach, FL, USA | 06/2021 - 08/2021
Led the design and development of a comprehensive cybersecurity training program, covering phishing, ransomware, and social engineering scenarios, with strategies for threat response. Integrated into the quarterly training regimen for all employees.
Developed and presented a cybersecurity strategy presentation to company executives, outlining improvement measures for enhancing security across multiple organizational areas.
Certifications
AWS Certified Solutions Architect - Associate
SAA-CO3
AWS Certified Cloud Practitioner
CLF-CO2
Education
Bachelor of Applied Science | Palm Beach State College | Lake Worth Beach, FL, USA | 08/2018 - 05/2022
Major in Information Management - Security and Network Assurance